It is fairly simple math. Without guests, you have no one to stay at your tiny house or on your land. With no one staying in your tiny house or on your land, there is no one to contribute to your revenue stream. You also have no one to leave reviews which will, in turn, bring about future guests and therefore creating future income. That said, going above and beyond for a guest can really make you stand out as a Try It Tiny host. You don’t need to reinvent your rental for each guest though. A simple way to treat each guest in an extra special way is to create a great guest guide to help them have a truly great experience. We suggest the following to help your guest guide lead to endless bookings!
Pretend your guest stumbled onto your listing and Try It Tiny in general. They may have misplaced their confirmation email and can’t remember their check-in time, the house address, etc. Provide them with that information as well as where to find the door key or how to enter the home. Give them what they need so they won’t be standing at the front door for an extended amount of time trying to figure just how to get in. If you do they will have a bad taste from the very beginning. You only get one chance at making a first impression.
Once your guest is in the door let them know where to put their shoes, any tricks to the light switches, what the Wifi network and password is, and where to find the basic supplies like dish soap, hand soap, paper towels, an extra blanket, etc. The goal is to keep to keep them from TXTing or emailing you by anticipating their questions by answering them in a guest guide.
This is probably a good time to say a GREAT guest guide is one that is emailed to the renter before they arrive at the home. You can upload it to Google Drive or Dropbox and email them a link to download the PDF. That way they can read up before they even arrive.
ENLIGHTEN YOUR GUESTS
Some guests may expect you to have a hairdryer, a spare toothbrush, soap and shampoo, coffee, etc. just waiting for them. When creating a guest guide, be sure to layout just what you provide so they will know exactly what to bring with them. You may want to lay down basic house rules as well like ‘no shoes in the house’ or ‘do not flush wet wipes down the commode’ or even ‘park in the driveway around back rather than the grass on the side of the house’.
TAKE THEM TO DINNER
Everyone wants to know where the closest grocery store is to their rental. A lot of people want to know what pizza places deliver and if they are any good. Others want to know where they can get gluten-free tamales at 2am. School your guests. Take them to dinner, so to speak. Let them know what is nearby, what is worthwhile, what is award-winning, and what stays open late. While you’re at it, give them the inside scoop. Tell them what they might need to know to be more like a local. What public transportation is available. Where can an ATM be found? What time does the post office close for lunch? These may seem excessive but remember. You are only making one guide and it will ultimately impact every guest you have. Take your time and think through it.
STEREOTYPING ISN’T ALL THAT BAD
Face it. A newlywed couple probably won’t enjoy the same things as a 50-year old man. Likewise, a retired couple probably won’t care to do what a newly minted 21-year old will. Try to customize experiences for your guests. Stereotype a bit and make recommendations for all age groups. While at it, include details like hours, admission prices, discounts offered, and contact phone numbers. Pretend you are the only Google your guest will come in contact with.
GET TO THE POINT
No one likes to read long, clinical essays about the wine menu at Olive Garden. Use your personality. Throw in parts of your personality. Try adding comments like “I personally like the Green Curry Sauce here. It is ‘slap yo momma’ hot!” Just the way you inserted your personality into the decor of the rental, insert your personality into the guide. Remeber to be both clear and concise though. Don’t get too flowery and don’t take the long way around your elbow just to get to your hind parts. Use bullet points, numbered lists, bold font, and other visual cues.
In conclusion, create a guest guide that will ensure every guest has a great rental experience and that you are, the host with the most!